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Telephone
All our services
If you would like to contact RATP customer care because you have lost something, you wish to make a complaint or just for information regarding fines, you will find all the contact information in this section, and much more besides!
Customer Care
Customer Care: 32 46 (€0.34/min from a landline)
Routes, lost property, service updates, timetables, etc. Our staff is on hand to answer all your queries from 7am to 9pm, Monday to Friday and 9am to 5pm on Saturdays, Sundays and bank holidays.
Complaints and fines
One number to call for any complaints, including fines issued on any part of the RATP network (Metro, RER, Bus ou Tramway).32 46 (€0.34/min from a landline)
Other services
Lost property that has been handed in to a station or bus terminus can be returned to its owner by an RATP staff member on the same day. After three days, please contact the Bureau des Objets Trouvés de la Préfecture de Police (the lost property service for the police headquarters).
Other services
An Information service for transport for handicapped, Travelling companions services, Accidents involving passengers...
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